Terms & Conditions

Conditions of using our website
1. This website promotes the business referred to on it. In these conditions, the business will be referred to as ‘we’ and/or ’our’.

2. A wide range of intellectual property rights are used in and relating to this website, including:
a. our the trade marks and logos;
b. the design, text, graphics and other content of the web pages on this website, together with all the web addresses associated with those web pages; and
c. all the software used in relation to this website.
3. We are the owner or the authorised licensee of these intellectual property rights. You agree not to copy any content (including images) on this website without our consent.

About these conditions
4. If you access or use any part of this website you agree to these conditions. If you do not want to agree to these conditions, do not access or use this website.

5. We may change these conditions at any time without giving you notice. Please check these conditions from time to time for any changes. By continuing to use the website you agree to all the changes we make to these conditions.

Using this website
6. We collect and use information in line with our Privacy Policy. By using this website, you agree to the way in which we collect and use your information.

7. You cannot use this website:
a. for any unlawful purpose;
b. to send spam;
c. to harm, threaten, abuse or harass another person, or in a way that invades someone's privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers or suppliers;
d. to create, check, confirm, update or amend your own or someone else's databases, records, directories, customer lists, mailing or prospecting lists;
e. to tamper with, update or change any part of the website;
f. in a way that affects how it is run;
g. in a way that imposes an unreasonable or disproportionally large burden on us or our suppliers' communications and technical systems as determined by us; or
h. using any automated means to monitor or copy the website or its content, or to interfere with or attempt to interfere with how the website works.

If you provide content for this website
8. If you provide any material to this website (for example, by providing ratings and reviews, comments, articles, or uploading any other content in any format (including video) (each “User Content”). You agree to grant us permission, irrevocably and free of charge, to use User Content (including altering and adapting it for operational or editorial reasons) in any media worldwide, for our own marketing, research and promotional activities and our internal business purposes which may include providing the User Content to selected third party partners, service providers, social media and networking sites.

9. You own your User Content at all times, and you continue to have the right to use it in any way you choose.

10. By providing any User Content to the Website you confirm that your User Content:
a. is your own original work or you are authorised to provide it to the Website and that you have the right to give us permission to use it for the purposes set out in these terms;
b. will not contain or promote anything illegal, harmful, misleading, abusive, defamatory (that is, it does not damage someone's good reputation) or anything else that might cause widespread offence or bring us or our business partners into disrepute;
c. does not take away or affect any other person's privacy rights, contract rights or any other rights;
d. does not contain any virus or other code that may damage, interfere with or otherwise adversely affect the operation of the Website;
e. will, if used to promote your own business or services, clearly and openly state your association with the particular business expressly;
f. will not contain any form of mass-mailing or spam.

11. If you do not want to grant us the permissions set out above, please do not provide any material to the Website

12. We have no obligation to publish your User Content on the Website and we retain the right to remove any User Content at any time and for any reason.

13. We do not edit, pre-vet or review any User Content displayed on the Website. If you believe that any User Content does not comply with the requirements set out in this paragraph, please notify us immediately. We will then review the User Content and, where we deem it appropriate, remove it within a reasonable time.

If you send a message through this website
14. This website is provided by Altiel. Altiel shall have the right to scan messages sent using the contact form on this website manually and automatically and to store such messages. Any personal data you include in such messages may be (a) used by Altiel for purposes reasonably associated with provision of this website and services, (b) disclosed where disclosure is required by law, and (c) used where any of your actions have breached these Conditions of Use. Personal data may be used by Altiel in an aggregated form.

Disclaimers
15. You use the website at your own risk.
16. You should not rely on the website for advice.
17. As far as the relevant laws allow, we do not guarantee that:

a. there will be no problems with how you use the website; or
b. the computer or server you use to log on to the website is free of viruses or other harmful programs.

Limits to our liability
18. There is no limit to what we and the people who provide our services will be liable for if someone dies or is injured because of our negligence or because we have committed fraud.

19. Under no circumstances will we, the owner or operator of this website, or any of their group companies, employees, officers or agents, or any other organisation involved in creating, producing, maintaining or distributing the website be liable for any loss of:
a. profits;
b. business or business opportunities;
c. savings you expect to make;
d. goodwill;
e. use of, or corruption to information; or
f. information.
20. If we do not keep to these conditions, they will only be liable for losses you have suffered as a direct result. We are not liable to you for any other losses whether such losses are because we have not kept to our obligations or contract, because of something we have done or not done in negligence, due to defamatory statements or liability for a product or otherwise as a result of:
a. using or relying on the website;
b. not being able to use the website;
c. any mistake, fault, failure to do something, missing information, or virus on the website or if it does not work properly because of incidents outside of our control such as (but not limited to) interruptions to communication and networks and circumstances beyond our control;
d. theft, destruction of information or someone getting access to our records, programs or services without our permission;
e. goods, products, services or information received through or advertised on any website which we link to from this website; or
f. any information, data, message or other material which you email, post, upload, reproduce, send, or otherwise distribute or receive using the website.

The whole agreement
21. These conditions make up the whole agreement between you and us in how you use the website. If a court decides that a condition is not valid, the rest of the conditions will still apply.

The law
22. If we are a company based in the United States: The laws of the state of New York (without reference to its conflict of laws principles) apply to your use of the website and these conditions. We control the website from within the United States. However, you can get access to the website from other places around the world. Although, these places may have different laws from the laws of the state of New York, by using the website you agree that the laws of the state of New York will apply to everything relating to you using the website and you agree to keep to these laws. We have the right to take you to court in the country and/or state that you live in.

23. If we are a company based in the United Kingdom: The laws of England and Wales apply to your use of the website and these conditions. We control the website from within the United Kingdom. However, you can get access to the website from other places around the world. Although, these places may have different laws from the laws of England and Wales, by using the website you agree that the laws of England and Wales will apply to everything relating to you using the website and you agree to keep to these laws. We have the right to take you to court in the country you live in.

Price
All prices will be those ruling at the date of delivery and those quoted. ALTIEL price lists do not constitute an offer. All prices are exclusive of any applicable value-added tax, which the customer shall be additionally liable to pay to ALTIEL.  Uncontrollable events and delays In case of delays caused by circumstances beyond the control of ALTIEL or ALTIEL suppliers, ALTIEL shall have the right to either suspend deliveries without notice or cancel the contract without liability. By way of illustration and not of limitation, the following are to be treated as uncontrollable events: strike, lockout, riot, revolution, mobilisation, war, epidemic, official regulations, transportation difficulties, working difficulties, machine breakdowns, fires, failure of suppliers, or other causes, whether similar or not.

Resale
Products are supplied subject to the following conditions: 

A. Products shall remain in their original packaging and the marks, numbers or references indicated on the Products or packaging shall neither be covered, defaced, altered nor erased. 

B. Products normally shall be resold at any trade level only by qualified personnel and in premises suitable for their storage, display and sale under satisfactory conditions.

Law of the contract
In the case of legal disputes, the law and the courts of England shall apply.

Customer order conditions
Any provisions of the customer's order which conflict with, or are in addition to, the general terms and conditions of sale or any special terms of business shall be excluded. Consequences of the non-application of a clause in the present Terms and Conditions of Sale. Should any of these general terms of business and conditions of sale be inapplicable, this would not imply that the rest of the present terms do not remain valid.

Verbal agreements
Any verbal agreement which does not conform to the present terms, shall not be binding on ALTIEL unless it has been confirmed by ALTIEL in writing.    

Credit and payment 
A. Unless otherwise agreed, the granting of credit facilities is made on the condition that payment is received by ALTIEL at the postal address referred to above, 30 days after the date of invoice, and ALTIEL reserves the right to withdraw credit facilities forthwith if this condition is not observed.

B. ALTIEL may charge interest on overdue accounts until the date of actual payment at the monthly rate of 2% of the overdue balance, such amount being payable without prejudice to ALTIEL’s other rights and before as well as after judgement. 

C. Where a customer elects to make a payment by credit card, ALTIEL will charge a 2% surcharge on the value of the items purchased. We do not store credit card details nor do we share customer details with any 3rd parties.

Delivery
A. Products supplied by ALTIEL are delivered at the risk of ALTIEL, unless a customer stipulates a special method of delivery, in which event Products are delivered at the risk of the customer and an extra charge may be made for delivery.

B. Any stated delivery date constitutes only a warranty by ALTIEL to use reasonable endeavours to affect delivery by or about that date. No liability will be accepted by ALTIEL for failure to meet delivery dates, however caused.

C. In any event, any liability for loss or damage in the course of delivery shall in all circumstances whatsoever be limited (at the option of ALTIEL) to the repair or replacement of the Products concerned or to the crediting of the customer with the invoice value of such Products.

D. In the event of damage, the customer must advise ALTIEL of any such damage, within 48 hours of delivery. No claim for damage will be allowed if advice is beyond this period.

Divisibility 
Where delivery is to be made by instalments, each delivery shall be deemed for such purpose to be the subject of a separate contract and any failure whatsoever by the seller in respect of any one delivery shall not entitle the buyer to repudiate the contract or any instalments remaining to be delivered thereunder. 

Title 
Title in the goods shall not pass to the buyer until the Seller has been paid in full for the Goods.

Returns procedure
Product may only be returned to ALTIEL after first obtaining ALTIEL’s agreement to do so. Whenever ALTIEL agrees to accept goods for return, it will do so by issuing a Returns Material Authorisation (RMA) number. ALTIEL delivery carriers are not authorised to collect Products for return without an appropriate reference number and any items received at CU's warehouses that do not clearly display an authorised RMA number will be rejected. All returns must be completed within 10 working days of the issue of an RMA number. 

Damaged goods
Any products received visibly damaged must be notified, in writing or via-email, to ALTIEL within 48 hours of receipt. All such units will be replaced provided the damage was incurred prior to receipt by either the customer or the customers carrier.

Receiving errors
Receipts of incorrect shipments must be notified, in writing or via e-mail, to ALTIEL within 5 working days of ALTIEL invoice date. All such disputes will be resolved through arbitration using all the information available at that time e.g. proof of delivery.

Amendments
ALTIEL reserves the right to alter or amend these General Terms and Conditions of Sale for any particular class of Products or customer.